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About Us
This web site is owned and operated by Nova Health Products Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Nova Health Products Limited
28 Olivers Battery Road North Winchester Hampshire SO22 4JA United Kingdom
Phone: 0845 345 4926
Fax:
Email: support [at] novadetox [dot] co [dot] uk
My VAT Registration Number 874482292
Company Registration Number 5567082
Company number: 5567082
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.
We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling
We charge a small shipping and handling fee, all goods are sent via royal mail first class post, you can opt for signed for delivery if you choose and pay additional charges. Larger orders will be sent via recorded delivery by defalt.
All other countries shipping charges apply. The level of delivery you wish to choose can be entered at the checkout.
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Delivery Schedule
We deliver your order right away. We will normally send your order to you in 3 business days . International orders are generally received in under 5 business days.
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
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Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
(VAT exemption for EU orders with valid VAT number)
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Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
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Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
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Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 345 4926 (International +44 0845 345 4926) or fax us on or write to us at 28 Olivers Battery Road North Winchester Hampshire SO22 4JA United Kingdom
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Privacy Policy
Nova Health Products Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
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Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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