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About Us This web site is owned and operated by Nova Health Products Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Nova Health Products Limited
28 Olivers Battery Road North Winchester Hampshire SO22 4JA United Kingdom
Phone: 01962 808 233
Fax:
Email: support novadetox co uk
My VAT Registration Number 874482292
Company Registration Number 5567082
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard and all major debit and credit cards, you can also pay using paypal or order by phone.
If the item you have ordered is out of stock we will place it on back order. We will contact you in this instance if their is a delay and offer you the opportunity to wait for the item to be in stock, or offer you a full refund.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.
We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling We charge a small shipping and handling fee, all goods are sent via royal mail first class post, you can opt for signed for delivery if you choose and pay additional charges. Larger orders will be sent via recorded delivery by default.
All other countries shipping charges apply. The level of delivery you wish to choose can be entered at the checkout. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 business days . International orders are generally received in under 5 business days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
(VAT exemption for EU orders with valid VAT number) |
Credit Card Security When the order is placed at our web site, credit card numbers are encrypted using 128 bit encryption.
Payments are processed by SAGEPAY or PAYPAL fully secure online industry standards third party payment service providers
You can choose at the checkout your preferred method of payment. Credit card details are not held in clear text on any web site. |
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
If you find a fault with any item you have purchased from us or part of the product or order is missing or incomplete, please contact us in the first instance.
Items that have not been used and are incomplete or faulty can be returned to us for replacement or a refund. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01962 808 233 (International +44 01962 808 233) or fax us on or write to us at 28 Olivers Battery Road North Winchester Hampshire SO22 4JA United Kingdom |
Privacy Policy Nova Health Products Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
| Special Offers When you make a purchase on our web site we will retain your delivery details and email address, from time to time we will send you emails regarding special offers on our web site of similar products, we do not pass your email address details to third parties. If you no longer wish to receive these emails there will be a simple opt-out method contained in the email. |
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| | | | Copyright © 2011 Nova health products.ltd, health websites - Information supplied on our health shop is provided as a general health guide and is not intended to replace medical health information and advice from a professional medical health care practitioner, please read our medical disclaimer, regarding health matters. Natural health products are not intended to diagnose, treat, cure or prevent and disease or illness. |
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